Shipping & Delivery Process of Mountain Fresh
For international customers, orders are dispatched via registered international courier services and/or international speed post. Domestic orders are shipped through registered local courier companies and/or speed post services.
Orders are typically processed and shipped within 3–5 business days, or according to the delivery timeline agreed upon during order confirmation. Final delivery depends on the respective courier company or postal service, and Surya Honey cannot be held responsible for delays caused by these third-party providers. Our commitment is to hand over your order to the courier or postal authorities within the stated time frame.
All orders will be delivered to the address provided by the buyer at the time of purchase. Confirmation of service delivery will be sent to the email address provided during registration.
For any concerns or assistance with your order, feel free to contact our support team at suryahoney@gmail.com.
Shipping Policy –
Shipping Policy for suryahoney@gmail.com
Introduction
At Surya Honey, we are committed to delivering premium-quality products efficiently and on time. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased from our website.
Dispatch Time
All orders are typically dispatched within 3–5 business days of purchase. However, national or mandatory holidays within this period may cause slight delays. In the event of an extended delay, customers will be notified of the reason and a revised estimated dispatch date.
Packaging
We take great care in packaging your orders. All products are securely packed in protective boxes to prevent any damage during transit, ensuring they reach you in perfect condition.
Delivery Delays
While we ensure prompt dispatch, final delivery depends on the courier service. Surya Honey is not liable for delays once the order is handed over to the courier. Customers will receive a tracking number to monitor their shipment in real time.
Returned Shipments
If a shipment is returned to us due to incorrect delivery details or failed delivery attempts, we will reattempt delivery after confirming the customer’s address and contact number. In cases where incorrect details were provided by the customer, additional shipping charges may apply.
Cash on Delivery (COD)
COD is available as a payment option. However, Surya Honey reserves the right to decline COD orders if there is any doubt regarding their authenticity. This helps maintain transparency and trust in all transactions.
Cancellations and Order Changes
If you wish to cancel or modify your order, please reach out to our customer support team at your earliest. Once an order has been dispatched, cancellation is no longer possible.
Customer Communication
Your satisfaction is our priority. We will keep you informed about any unforeseen delays and ensure clear communication throughout the shipping process. Our dedicated support team is always ready to assist with any queries related to your order.
Policy Updates
Surya Honey reserves the right to update this Shipping Policy as necessary, with prior notice. We encourage customers to review this page regularly to stay informed about our latest shipping guidelines.